Terms and Conditions


Welcome to WONE ACADEMY, an online academy founded by WONE Digital Performance Agency founders to shape future digital leaders with great expertise in the Digital performance field. If you decide to take part in this adventure, you have understood the importance of what used to be called New Media early 1990 soon becoming a traditional media in today’s era.

WONE ACADEMY is a subscription service that provides our students with access to a comprehensive list of advanced digital performance courses against a fee or free of charge (refer to each course separately). Courses are delivered over the Internet to certain Internet-connected computers, phones, TVs and other devices. The Services include, without limitation, facilitating and delivering Courses and supporting materials.

These Subscriber TERMS OF USE (“Terms of Use” or “Terms”) constitute a binding contract between you (“Subscriber” or “Customer” or “You”) and WONE ACADEMY a UAE based corporation (“Company” or “We” or “Us”), regarding the terms under which the Company will provide Subscriber with access to The Services.

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices, such as when we add new features, and WONE ACADEMY reserves the right in its sole discretion to modify and/or make changes to these Terms of Use at any time. if we make any material change to these Terms of Use,

Your continued use of the service after changes become effective shall mean that you accept those changes. You should visit the services regularly to ensure you are aware of the latest version of the Terms, as any revised Terms shall supersede all previous Terms.

Eligibility and User Protection of Information

Use of the Site and Company Services is limited to users 18 years of age and older. Any registration information you submit to create an account (if such option is available to the User) must be accurate, complete and kept updated. You are responsible for maintaining the confidentiality of your password and are responsible for all use of your account. It is therefore critical that you do not share your password with anyone. You agree not to use the username, email address or password of another user at any time. You agree to notify us immediately if you suspect any unauthorized use of, or access to, your account or password.



Subscriber agrees that its assent, given electronically, will have the same legal effect as if it had been personally signed by Subscriber. To the extent permitted by law, these Terms of Use are intended to supersede any provisions of applicable law, which might otherwise limit their enforceability or effect, because they were entered into electronically. Please print a copy of these Terms of Use for future reference.

Your WONE ACADEMY membership may start with a free trial. The free trial period of your membership lasts for 14 days, unless otherwise specified, from the start of the lesson you are enrolled in, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service. You will be notified during sign-up whether you are eligible for a free trial.

We will bill any Payment Method provided by the subscriber for his/her 14days membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the 14 days membership end date of your free trial period, visit our website, log into your student account and we will tell you how long you have left in your My Courses page.



A member may express their right to cancel their purchase within 14 days. This request should be sent via email to hellodigital@woneacademy.com. A full refund will be issued using the original payment method without undue delay.

This 14 day duration only applies where the programme has not been accessed by the member. Once the programme is accessed this is indication of use of service and acceptance of these terms and conditions. No refunds will be issued once the 14day period has passed or once the programme has been accessed.

The cancelation period does not apply to any discounted course.


WONE ACADEMY reserves the right to and may change our service plans and the price of our service from time to time. WONE ACADEMY will communicate any price changes to you in advance. we will post the changes on this page and/or notify you, either through the members user interface, the membership and payments user interface and/or through other reasonable means such as by email notice sent to the email address specified in your account or otherwise. price changes for membership subscriptions will take effect at the start of the next subscription period following the date of the price change. Price changes for Membership Subscriptions will take effect at the start of the next subscription period following the date of the price change. please therefore make sure you read any such notification of price changes carefully and if you have any questions or concerns regarding your account, payment or membership, please contact us at: hellodigital@woneacademy.com.


All members will be granted access to the course material on initial payment regardless of the course type. Pending payments are not considered valid and therefore prevent the course accessibility.

Membership: Members will be granted access to the membership portal on receipt of the initial membership payment.


Your WONE ACADEMY membership will continue until terminated. Unless you cancel your membership before your payment date, you authorize us to charge your membership fee to your Payment Method. To use the WONE ACADEMY service you must have Internet access and a compatible device, and you must provide us with a current, valid, accepted method of payment, which you may update from time to time (“Payment Method”). In order to validate your payment method, we may make a minor charge in the form of a nominal refundable amount and simultaneously refund that charge. This transaction does not result in any payment having been made to WONE ACADEMY.

Subscription holders agree to pay the monthly, annual, or course fee specified when you purchase a Subscription. When signing up to complete a course and you are availing of one our instalment plans, you are committing to paying all instalments under the agreement which you have entered.

Depending on where you transact with us, the type of payment method used, and where your payment method was issued, your transaction with us may be subject to foreign exchange fees or differences in prices because of exchange rates and other geographic-specific pricing. Any agreement you have with your payment provider will govern your use of your specified payment method. Your failure to terminate and/or continued use of your Subscription reaffirms that we are authorized to charge you for that Subscription. This does not waive our right to seek payment directly from you.


You may be asked to provide a credit, charge or debit card number from a card issuer that we accept in order to activate your Subscription – your authorizations in this section also apply to our payment processor and any other company who acts as a billing agent for us. You hereby authorize us to charge your specified payment method on a monthly or annual basis, in advance, for recurring Subscriptions, and to charge in advance for any course based or other subscription models, and/or to place a hold on your payment method with respect to any unpaid charges for Subscriptions. You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt. You authorize us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that WONE ACADEMY, will not have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these Terms.

You agree to pay us, through our payment processors, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you sign up for a Subscription. We reserve the right to correct, or to instruct our payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received.

We use Stripe.com to process single and recurring payments for plans and subscriptions. In this case, your card is securely stored with Stripe.com and future transactions are scheduled through Stripe Billing. This process keeps all our customer data secure and allows you to take advantage of our great payment plans and subscription options.


On failure of your agreed subscription payment we will attempt to charge your card a further 3 times. On failure of the fourth attempt we will proceed to cancel your subscription and you will no longer have access to our services. Service will only be reinstated on payment of remaining annual balance upfront.

Failure to meet any agreed payment dates within the specified timeframes will result in the member being withdrawn from the programme and access to the Learning Management System being revoked. All fees paid up to this point are non-refundable and non-transferable.

WONE ACADEMY reserves the right to terminate any membership without refund if your Account is inactive for a continuous period of 90 days or more at any stage subsequent to purchase.


Access to your online programme is granted immediately once the course fee is paid. Some courses will have specific Start date, in this case, you can only access you programme at the indicated start date.


An invoice issued by WONE ACADEMY is valid for a 14day period from the date of issue, WONE ACADEMY reserves the right to withdraw an invoice within this period by notifying members in writing.


Members who wish to defer their commencement date of a program may do so in extenuating circumstances for a maximum period of 3 months. Deferrals may only be applied to members once all payments are up to date and are at the discretion of WONE ACADEMY.


The member who created the WONE ACADEMY account and whose Payment Method is charged (the “Account Owner”) has access and control over the WONE ACADEMY account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should not reveal the password nor the Payment Method details (e.g., last four digits of their credit or debit card, or their email address if they use PayPal) associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account.

You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the WONE ACADEMY website and not through a hyperlink in an email or any other electronic communication, even if it looks official. We can terminate your account or place your account on hold in order to protect you, WONE ACADEMY or our partners from identity theft or other fraudulent activity.


A Leave of absence may be accommodated for members in extenuating circumstances to an initial maximum period of 2 months. Leave of absence may only be applied to members once all payments are up to date and are at the discretion of WONE ACADEMY


The certifications supervised by WONE ACADEMY are issued by the Marketing platforms directly. Google, Facebook and more. They constitute a highly reliable reference when it comes to skills and knowledge in digital marketing.


WONE ACADEMY reserves the right to refuse tuition fees and reserves the right to deny any applications.


In case of any dispute arising out or in connection with your membership, that cannot be settled by negotiation between the parties, the parties shall in good faith seek to resolve the dispute through mediation as per the UAE mediation procedures before resorting to arbitration and/or litigation.


Subject to these Terms of Use, Subscriber will be granted a limited, non-exclusive, revocable, non-transferable, and non-sub licensable right to access that portion of Our Service applicable to Your Subscription type. By agreeing to grant such access, the Company does not obligate itself to maintain the Website, or to maintain it in its present form. The Company may upgrade, modify, change, or enhance the Services and convert a Subscriber to a new version thereof at any time in its sole discretion, to the extent that this is not detrimental to Subscriber’s use of the Services and on reasonable prior notice to Subscriber (unless the change is of critical business importance or outside the Company’s control, in which case the Company will explain the reason for the changes as soon as is reasonably practicable).

Subscriber agrees to abide by any rules or regulations that the Company publishes with respect to conduct of Subscribers which rules and regulations are hereby incorporated into these Terms of Use by this reference. The Company reserves the right to deny a Subscriber access to Our Service if, in the Company’s sole discretion, Subscriber has failed to abide by these Terms of Use or appear likely to do so.

Subscriber accepts that the Company in its sole discretion may, but has no obligation to, monitor the Services or any portion thereof, and/or to oversee compliance with these Terms of Use.

Subscriber promises, acknowledges, and agrees on behalf of itself and any other Subscribers added to their subscription (“Authorized End Users” or “Multi-User Subscriptions”) that:

Access privileges may not be transferred to any third-parties;

It will not access, store, distribute or transmit any Viruses;

It will comply with all applicable laws and regulations with respect to use of the Services;

It will not rent, lease, sublicense, re-sell, distribute, transfer, copy or modify the Services or any component thereof;

It will not translate, decompile, or create or attempt to create, by reverse engineering or otherwise, the source code from the object code made available hereunder;

It will not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the Services or any portion thereof;

It will not delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website or contained in the Services;

It is solely responsible for acquiring, installing, operating and maintaining the hardware and software environment, network connections, and telecommunication links, necessary to access and use the Services;

It will not use the Services in any manner, or in connection with any content, data, hardware, software or other materials that infringes upon or violates any patent, copyright, trade secret, trademark, or other intellectual property right of any third party, or that constitutes a defamation, libel, invasion of privacy, or violation of any right of publicity or other third party right, or that is threatening, harassing or malicious.


Copyrights and Other Intellectual Property

Company respects the intellectual property of others and requires that our users do the same. You may not upload, embed, post, email, transmit or otherwise make available any material that infringes any copyright, patent, trademark, trade secret or other propriety rights of any person or entity. The company has a policy of terminating repeat infringers’ access to the Company Services in appropriate circumstances.

If the User believes that any material contained in the Site infringes his copyright, please email notification of the claimed infringement and include the following information:

  • Identification of the copyrighted work claimed to have been or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Company to locate the material (or in the case of references or links that are claimed to have infringing material or activity, identification of the reference or link, to material or activity claiming to be infringing, that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Company to locate that reference or link);
  • Information reasonably sufficient to permit the Company to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  • A statement by the User that he has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  • A statement by the User that the above information in his notification is accurate, and statement by him made under penalty of perjury, that he is the owner of an exclusive right this is allegedly infringed or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.



Subscriber recognizes that the traffic of data through the Internet may cause delays during the download of information from the Website and accordingly, it shall not hold the Company liable for delays that are ordinary in the course of Internet use. Subscriber further acknowledges and accepts that the Website will not be available on a continual twenty-four-hour basis due to such delays, or delays caused by the Company’s upgrading, modification, or standard maintenance of the Website.


This Website may contain links to other websites that are not operated by or related to Company. Company is not responsible for the content, accuracy or opinions expressed in such third-party websites, and does not investigate, monitor, or check these websites for accuracy or completeness. The inclusion of any linked website on this Website does not imply approval or endorsement of the linked website by Company. A Subscriber that leaves this Website to access these third-party sites does so at its own risk.

The Company takes no responsibility for third party advertisements which are posted on the Site, nor does it take any responsibility for the goods or services provided by its advertisers.


Subscriber agrees to compensate and defend fully Company, its officers, employees, agents, successors, and assigns, from and against any damages, losses, and expenses (including reasonable attorneys’ fees) resulting from any third-party claim, action or demand arising out of any breach by Subscriber of any representation, warranty, covenant, obligation or duty of Subscriber under this Agreement.


All provisions relating to proprietary rights, payment of fees, confidentiality, disclaimer of warranty, indemnification, and limitation of liability, shall survive the expiration or earlier termination of these Terms of Service.


Except, for any provisions determining the primary contractual obligations of Subscriber and Company hereunder, Company has the right to revise and amend these Terms of Use from time to time to reflect changes in business needs including, but not limited to, changes in features and functionality, changes in market conditions, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in system capabilities. Changes are effective immediately upon posting and Subscriber’s continued use of any of the Services following the posting of revised Terms of Use means that Subscriber accepts and agrees to the changes, to the extent permitted by applicable laws.

(b)   Further, except as explicitly and expressly permitted by the Company, you are strictly prohibited from creating works or materials (including but not limited to fonts, icons, link buttons, wallpaper, desktop themes, on-line postcards, montages, mash-ups and similar videos, greeting cards and unlicensed merchandise) that derive from or are based on the Company Content. This prohibition applies regardless of whether the derivative works or materials are sold, bartered or given away. You may not either directly or through the use of any device, software, internet site, web-based service or other means remove, later, bypass, avoid interfere with, or circumvent any copyright, trademark, or other proprietary notices marked on the Company Content or any digital rights management mechanism, device, or other content protection or access control measure associated with Company Content including geo-filtering mechanisms. Furthermore, you may not create, recreate, distribute or advertise an index of any significant portion of Company Content unless authorized in writing by us. You may not build a business utilizing Company Content, whether or not for profit.

  1.     Use of Company’ services and contents

Company Services. User understands that we the Company do not control the User Content posted by users via the Company Services and, as such, User understands that User may be exposed to offensive, indecent, inaccurate or otherwise objectionable Content. the Company assumes no responsibility or liability for this type of Content.

  • (l)    Post, upload or otherwise transmit an image or video of another person without that person’s consent;
  • (m)  Engage in commercial activity (including but not limited to sales, contests, or sweepstakes) without Company’s prior written consent;
  • (n)   Use the Company Services to advertise or promote competing services;
  • (o)   Use the Company Services in a manner inconsistent with Applicable Laws;
  • (p)   Attempt, facilitate or encourage others to do any of the foregoing;
  • (q)   Disclose personally identifiable information, such as your full name, email, address, telephone number or street address.

Company reserves the right, but disclaims any obligation or responsibility, to remove User Content that violates this Agreement, as determined by Company in its sole discretion. You acknowledge the Company reserves the right to investigate and take appropriate legal action against anyone who, in Company’s sole discretion, violates this Agreement, including but not limited to, terminating their user account and/or reporting such User Content, conduct, or activity to law enforcement authorities.

You acknowledge, consent and agree that Company may access, preserve or disclose information you provide, including User Content, when Company has a good faith belief that such access, preservation or disclosure is necessary in order to: (i) protect or defend the legal rights or property of Company, our parents, subsidiaries or affiliates (“Affiliated Companies”), or their employees, agents and contractors (including enforcement of our agreements); (ii) protect the safety and security of Users of the Company Services or members of the public including acting in urgent circumstances; (iii) protect against fraud or for risk management purposes; or (iv) comply with Applicable Laws or the legal process.


Subscriber may not transfer these Terms of Use, in whole or in part. Company may transfer these Terms of Use and/or subcontract some or all of its obligations hereunder at any time.


Subscriber acknowledges that a breach of any confidentiality or proprietary rights provision of these Terms of Use may cause Company irreparable damage, for which the award of damages would not be adequate compensation. Consequently, Company may seek an injunction to prevent Subscriber from taking any and all acts in violation of those provisions, which remedy shall be cumulative and not exclusive, and Company may seek the entry of an injunction enjoining any breach or threatened breach of those provisions, in addition to any other relief to which Company may be entitled at law or in equity.


If any provision of these Terms of Use are held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Service will remain in full force and effect.


These Terms of Use, together with the Privacy Policy & Cookie Policy, constitute the sole and entire agreement between Subscriber and Company with respect to the Services and supersedes all prior and contemporaneous understandings, agreements, representations, warranties or terms and conditions, both written and oral, with respect to the Services.


WONE ACADEMY is part of WONE DMCC limited liability company and has its registred office located at Platinum Tower 2807, Jumeirah Lake Towers, Dubai, United Arab Emirates

Customers should contact hellodigital@woneacademy.com



Company Registration No: 729570

Last update: Tuesday, 10th August 2020


EFFECTIVE DATE: November 10th 2020

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